Contact information

At Collection Mania, we aim to provide fast and helpful support for all customer enquiries.

📧 How to contact us

For all questions regarding orders, products, returns, or general enquiries, please contact us via:

Email: info.collectionmania.@gmail.com

We aim to respond to all messages within 24–48 business hours.

🕒 Support hours

Our customer support is available during the following times:

Monday – Friday: 10:00 – 17:00 (GMT)
Saturday & Sunday: Limited support

Messages received outside these hours will be responded to on the next business day.

📦 Order enquiries

When contacting us about an order, please include:

  • Your order number

  • Full name used at checkout

  • A brief description of your query

This helps us resolve your request as quickly as possible.

🃏 Product enquiries

Due to the nature of trading cards and collectibles:

  • We cannot guarantee centering or grading outcomes

  • Condition assessments are subjective

  • Additional photos can be requested before purchase where available

⚠️ Abuse & conduct

We are committed to providing respectful support. Collection Mania reserves the right to refuse service in cases of abusive or inappropriate communication.

🛠️ Technical issues

If you experience issues with checkout or the website, please include:

  • Screenshot of the issue

  • Device & browser used